Telephone call processor with select call routing

Details Telephone call processor with select call routing Telephone call processor with select call routing

1990-05-24

1992-04-28

Brown, Thomas W.

Telephonic communications

Audio message storage, retrieval, or synthesis

Multilingual system or operation

379 97, 379113, 379214, 379265, H04M 336, H04M 350, H04Q 366

Patent

active

051094045

ABSTRACT:
A central processing system interfaces remote terminals through a dial-up telephone facility to complete various communication formats selectively involving either an audio response unit (ARU) or a telecommunications service representative station (TSR station). A substantial number of ARU's accommodate many calls simultaneously, executing formats whereby a caller is given voice cues or prompts to input digital data using the telephone keypad. Similarly, a substantial number of TSR stations accommodate calls in various formats with a prompting data display. Calls are selectively allocated to an ARU or a TSR station on the basis of time, call loads and call format. A programmable logic array cooperates with a host computer, load indicators and a clock (time class indicator) to implement a program of call allocation. Accordingly, the structure and process accommodate multiple-port, multiple-format operation.

REFERENCES:
patent: 4788715 (1988-11-01), Lee
patent: 4792968 (1988-12-01), Katz
patent: 4845739 (1989-07-01), Katz
patent: 4893328 (1990-01-01), Peacock
patent: 4896345 (1990-01-01), Thorne
patent: 4972461 (1990-11-01), Brown et al.
"The AT&T Multimode Voice Systems-Full Spectrum Solutions for Speech Processing Applications", S. D. Hester et al., Proc. of the 1985 AVIOS Conf., Sep. 1985, 12 pages.
"Conversant 1 Voice Systems: Architecture and Applications", R. J. Perdue et al., AT&T Tech. Journal, vol. 65, No. 5, Sep./Oct. 1986, pp. 34-47.

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