Electronic message management system

Details Electronic message management system Electronic message management system

1997-07-21

2000-09-19

Black, Thomas G.

Data processing: database and file management or data structures

Database design

Data structure types

707 1, 707 8, 707103, 707104, 705 1, 705 14, 705 27, G06F 1730

Patent

active

061226327

ABSTRACT:
An electronic message, or e-mail, management system having a digital computer for accepting e-mail messages; a program interface for automatically transferring received electronic messages to a database; a structured database for storing the received electronic messages in a predetermined format; and an interface for allowing a customer service representative, at a remote computer, to access, and respond to, the electronic messages stored at the database.

REFERENCES:
patent: 5727163 (1998-03-01), Bezos
patent: 5734823 (1998-03-01), Saigh
patent: 5790790 (1998-08-01), Smith
patent: 5794207 (1998-08-01), Walker
patent: 5809242 (1998-09-01), Shaw
patent: 5819260 (1998-10-01), Lu
patent: 5848397 (1998-12-01), Marsh

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