Data processing: financial – business practice – management – or co – Automated electrical financial or business practice or... – Finance
Patent
1998-10-21
2000-01-04
Voeltz, Emanuel Todd
Data processing: financial, business practice, management, or co
Automated electrical financial or business practice or...
Finance
705 17, 705 26, 705 43, G06F 1900
Patent
active
060120509
ABSTRACT:
A customer (80) can request and receive a financial service through any of a number of channels (82,83,84,85,86,87), each connected to channel-specific hardware, respectively a digital telephone (92), an ATM (93), a branch office (94), a branch sales office (99), a self service sales terminal (95), a home banking PC (96) and an interactive television (97). Each service channel is connected through an integrated channel manager (100) to business operations means including a transaction processing host computer (112), a cheque processor (113), a relationship database manager (114), a financial call center (115), and an external financial database (111). The ICM 100 provides interfaces for each channel and each business operation means so far as the channel-specific and business operation-specific aspects are concerned, and also runs a number of business application services (142, 144, 146, 148), such as a balance inquiry service, which can interface with any channel and any business operation means independently of any channel-specific or operation-specific requirements.
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Ambler Stephen
Cranston Ian A.
Eaton Morag M.
Horn David
Jorgensen Steen
Gates George H.
Hayes John W.
NCR Corporation
Todd Voeltz Emanuel
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