4. Multiplex communications
  5. Fault recovery
  6. Bypass an inoperative channel

Vinod Prabhu

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Mechanism and method for non-service affecting APS...

Multiplex communications – Fault recovery – Bypass an inoperative channel
Reexamination Certificate

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Systems and methods for calculating workforce staffing...

Telephonic communications – Centralized switching system – Call distribution to operator
Reexamination Certificate

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Systems and methods for integrating outsourcers

Telephonic communications – Centralized switching system – Call distribution to operator
Reexamination Certificate

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Systems and methods for scheduling contact center agents

Telephonic communications – Centralized switching system – Call distribution to operator
Reexamination Certificate

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