4. Telephonic communications
  5. Centralized switching system
  6. Call distribution to operator

Robert W. Lieberman

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Determining expected call waiting time in a call center queue

Telephonic communications – Centralized switching system – Call distribution to operator
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Optimal dynamic agent state assignment

Telephonic communications – Centralized switching system – Call distribution to operator
Reexamination Certificate

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Optimal dynamic agent state assignment

Telephonic communications – Centralized switching system – Call distribution to operator
Reexamination Certificate

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Profile ID: LFUS-PAI-P-2618843

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