4. Telephonic communications
  5. Centralized switching system
  6. Call distribution to operator

Intervoice, Inc.

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Bandwidth reduction in a VoIP network using music on hold

Telephonic communications – Audio message storage – retrieval – or synthesis – Interaction with an external nontelephone network
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Digital multimedia contact center with tier escalation and...

Electrical computers and digital processing systems: multicomput – Computer-to-computer data routing – Prioritized data routing
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High availability VoIP subsystem

Multiplex communications – Fault recovery – Bypass an inoperative switch or inoperative element of a...
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Scheduled return to queue with priority (SRQP)

Telephonic communications – Centralized switching system – Call distribution to operator
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