4. Telephonic communications
  5. Centralized switching system
  6. Call distribution to operator

Craig Shambaugh

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Adaptive transaction guidance

Telephonic communications – Centralized switching system – Call distribution to operator
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Customer touch-point scoring system

Telephonic communications – Centralized switching system – Call distribution to operator
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Method and apparatus for agent optimization using speech...

Telephonic communications – Audio message storage – retrieval – or synthesis – Multimedia system
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Transaction outcome state mapping

Telephonic communications – Centralized switching system – Call distribution to operator
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