Method and apparatus for handling a complaint

Details Method and apparatus for handling a complaint Method and apparatus for handling a complaint

1995-02-22

1997-09-16

Hayes, Gail O.

Data processing: financial, business practice, management, or co

Automated electrical financial or business practice or...

395226, G06F 1760, G06F 1900

Patent

active

056689535

ABSTRACT:
A method and apparatus for handling a complaint and associated response in a computer by way of a telecommunications network is provided. The complaint handling method includes the steps of receiving a complaint, notifying the subject of the complaint, receiving a response to the complaint from the subject, and storing the complaint and associated response on a publicly accessible computer bulletin board.

REFERENCES:
Unknown author, Better Business Bureau Web Site, http://www.bbb.org. Mar. 23, 1997.
Unknown Author, National Consumer Complaint Center Web Site, http://seamless.com
ccc/cb-intro.html. Mar. 23, 1997.

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