Business volume and workforce requirements forecaster

Data processing: financial – business practice – management – or co – Automated electrical financial or business practice or... – Health care management

Reexamination Certificate

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Details

C705S007380

Reexamination Certificate

active

09649122

ABSTRACT:
A business volume and workforce requirements forecaster includes a business structure, a forecast structure, certain hierarchical levels which map to corresponding levels in the business structure, a volume forecaster which forecasts business volume responsive to historical data and to the business and forecast structures, and a workforce requirements engine which forecasts workforce requirements responsive to the forecast business volume. Business volume is forecast for a predefined duration, responsive to both a first set of historical data, and to the business and forecast structures. Calculation of workforce requirements includes task level consolidation and resource leveling, and can include dynamic standard assignment, wherein different metrics are selected at different times, and where a task is associated with a plurality of standards. An event calendar is defined, and at least one event is selected from the calendar and considered in the step of forecasting.

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